Businesses account a lot of many countries’ gross domestic product, many small businesses in these countries uses a hodgepodge of two and one line phones while others use mobile phones to communicate with their customers. All businesses are after profit maximization and they will try everything possible to minimize expenditures and they will therefore prefer to use cheaper telephone systems in business operations. It is inconvenient for a business that has a faulty and unreliable telephone systems, a business should adopt use of telephone systems since they are affordable and they are reliable, a business can purchase a telephone system, lease from a telephone operator or choose to be paying the agreed subscription fees. Most business have adopted using telephone systems for communication, there are various reasons why small businesses as well as big ones choose to use telephone systems in their business operations. The following are benefits of using telephones in businesses.
Telephones systems enable sharing of phone lines. There are various challenges that businesses that do not use a telephone system go through, for instance for a one employee to have access to a specific telephone line, then the line need to be terminated on that employee’s phone. Telephone systems are the best solution for those businesses that want each employee to have a telephone number that is different from the other one, what the business needs in order to achieve that is a phone line and jack installed for every employee that the company want to have a separate number from others. Employees from a company that has a telephone system are able to share phone lines since the telephone system offers access to each line and telephone set and assigns a different extension for every employee in the entire organization.
A telephone system allows auto attendant. When you call a certain business number and hears a set of recorded instruction directing you to enter a certain extension or requesting you to dial by name then you should know that is a form of auto attendant that most businesses are applying. As mentioned earlier that most businesses are after profit maximization, most businesses are continually adopting telephone systems so that they can save costs in employing receptionists since auto attendant is a perfect replacement of a receptionist.
Transferring calls are possible by using a telephone system in a business. It is the wish of every business to appear professional, and this is possible by using a telephone system to call customers. When calling a customer or when receiving a call from a customer, there should be no background noises as that will appear unprofessional, using a telephone system will allow transfer of call to the next employee who is in a suitable position to impress a client.